- Clear and unhindered access to the site is required throughout the duration of the installation, connection, disconnection and meter reading processes
- You must clearly mark a position for installation and send us photos of the marker prior to our arrival. Please provide at least 3 photos of the site marker and the building site from different angles including a photo of the marker with the entire network pole in the photo (including the top)
- There must be clear access to the pole (no trees obstructing access, clearance of 600mm from any trees/branches/foliage.)
- The photos will serve as backup in the event of your marker being washed away or lost. Your order will remain on hold until a photo is received.
- Markers should be no more than 1 metre from the boundary
- Pole installs require a 900mm deep hole. You must consider underground services such as water/gas/phone lines before choosing the installation position
- Installs are performed by a 1 Tonne ute with a crane to help lift the pole into position, please ensure adequate room is available on your site
- We are unable to provide power poles for underground electrical pits.
- The service cable from the Supply Authority street pole to the temporary supply pole must not cross a neighbouring property
- The Supply Authority will not connect to a temporary builder's pole unless 2 support stays are installed. The radius of the support stays are 2 metres from the base of the pole. The temporary builders pole and 2 support stays must be placed inside the work site property boundary and comply with Energy Safe Victoria’s Guidelines. DO NOT tamper with any part of a pole installation once completed.
- There is a 3 metre ‘exclusion zone’ around a pole. If any scaffolding, roofing or any part of a construction needs to be inside the ‘exclusion zone’, it is the customers responsibility to obtain a permit from the Supply Authority to occupy this area. It is the Site Supervisors responsibility to advise us when the cables are disconnected from the temporary builders pole and the meter removed from the meter box so that we can arrange to finish the hire and pick up the pole.
- Wet weather can restrict access to a site and can delay installation and removal of poles.
Please call us to discuss your needs.
